Consumer dissatisfaction structure - e-logistic perspective: Lithuania case

Autor:	Vida Davidavičienė, Sigitas Davidavičius, Justinas Kaušinis
Rok vydání:	2019
Předmět:	Structure (mathematical logic) Distribution networks business.industry media_common.quotation_subject Perspective (graphical) E-commerce Education Management of Technology and Innovation Perception Quality (business) Marketing business Consumer behaviour media_common
Zdroj:	International Journal of Learning and Change. 11:237
ISSN:	1740-2883 1740-2875
DOI:	10.1504/ijlc.2019.103328
Popis:	With the growth of e-commerce, most of the shippers, especially multi-channel shippers, are just starting to develop their own distribution network infrastructure. Since year 2000, e-commerce started to expand rapidly with the 'pure-play' (online only) retailers, which enabled establishing of e-fulfilment distribution networks. Certain products specific brings additional challenges for e-commerce and e-supply chain. In this article, the consumer perception and understanding of e-logistic services and quality of these services in e-commerce satisfaction or dissatisfaction structure of Lithuania consumers will be analysed, not taking into account specifics of certain products. Methods of comparative analysis, questionnaire, and statistical data analysis will be employed.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::34ddf60b1d9021616f5c532d54c0654c https://doi.org/10.1504/ijlc.2019.103328 Zobrazit plný text záznamu