A Quantitative Analysis of Certain Interpersonal Skills Required in the Service Encounter
| Autor: | William H. Samenfink |
|---|---|
| Rok vydání: | 1994 |
| Předmět: |
Service (business)
Service quality ComputingMilieux_THECOMPUTINGPROFESSION business.industry media_common.quotation_subject 05 social sciences ComputingMilieux_PERSONALCOMPUTING Hospitality industry Skills management Interpersonal relationship Social skills 0502 economics and business 050211 marketing Quality (business) Marketing Empowerment business Psychology ComputingMilieux_MISCELLANEOUS 050212 sport leisure & tourism media_common |
| Zdroj: | Hospitality Research Journal. 17:1-15 |
| ISSN: | 1060-9350 |
| DOI: | 10.1177/109634809401700202 |
| Popis: | Employees play an integral part in how consumers rate service quality. As such, it is very important to be able to quantify the interpersonal skills required by employees in service positions. One ... |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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