Customer delight and implications for spa management: examples from Estonian and Finnish day spas

Autor:	Triin Niinepuu, Melanie Smith, Heli Tooman
Rok vydání:	2021
Předmět:	Customer delight language Business Marketing Estonian language.human_language
Zdroj:	International Journal of Spa and Wellness. 5:101-111
ISSN:	2472-1743 2472-1735
DOI:	10.1080/24721735.2021.1961113
Popis:	This Research Note explores the relationship between spa management and customer delight in day spas. Delight means not only meeting, but exceeding expectations. Delighting customers is believed to...
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::334131d31f8cdd1b73b81817042cb49b https://doi.org/10.1080/24721735.2021.1961113 Zobrazit plný text záznamu