Public service reformation: Relationship building by mobile technology
| Autor: | Rafeed Mahmud, Vinod Kumar, Humayun Kabir, Bhasker Mukerji, M. Shakaib Akram, Ramakrishnan Raman, Abdullah M. Baabdullah, Mahmud Akhter Shareef, Ahmedul Kabir, Uma Kumar, Jashim Uddin Ahmed |
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| Rok vydání: | 2019 |
| Předmět: |
Service (business)
Computer Networks and Communications business.industry Service delivery framework Service design 05 social sciences 02 engineering and technology Library and Information Sciences Interactivity Information and Communications Technology Mobile phone 020204 information systems 0502 economics and business 0202 electrical engineering electronic engineering information engineering 050211 marketing Public service Mobile technology Business Telecommunications Information Systems |
| Zdroj: | International Journal of Information Management. 49:217-227 |
| ISSN: | 0268-4012 |
| Popis: | Extensive implementation of information and communication technology (ICT) in public administration has created the capacity to reengineer public service systems to develop a new service delivery channel using the continuous interactivity of the mobile phone's short messaging service (SMS). An empirical study was conducted among general citizens in Bangladesh, who are the actual users of public service. The study revealed that the critical factors which contribute to the development of attitude toward public administration for service delivery through mobile phone SMS are: time and location, relevance, and reliability. |
| Databáze: | OpenAIRE |
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