Fuzzy cognitive strategic maps in business process performance measurement
| Autor: | Michael Glykas |
|---|---|
| Rok vydání: | 2013 |
| Předmět: |
Balanced scorecard
Knowledge management Computer science Business process business.industry General Engineering Cognition Machine learning computer.software_genre Fuzzy logic Fuzzy cognitive map Computer Science Applications Artificial Intelligence Performance measurement Artificial intelligence business computer Strategy map |
| Zdroj: | Expert Systems with Applications. 40:1-14 |
| ISSN: | 0957-4174 |
| DOI: | 10.1016/j.eswa.2012.01.078 |
| Popis: | This paper elaborates on the application of Fuzzy Cognitive Maps (FCMs) in strategy maps (SMs). The limitations of the Balanced Scorecards (BSCs) and SMs are first discussed and analyzed. The need for simulated scenario based SMs is discussed and the use of FCMs as one of the best alternatives is presented. A software tool for the development, simulation and analysis of FCM based SMs is also presented. The effectiveness of the resulting software tool and FCM theory in SMs is experimented in two case studies in Banking. |
| Databáze: | OpenAIRE |
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