Implementation of a Destination Management System Interface in Tourist Information Centres and its Impact

Autor:	François Bédard, Marie-Claude Joly, Marie Claire Louillet, Alix Verner
Rok vydání:	2008
Předmět:	Technical support Knowledge management Data collection business.industry Phone Information technology Context (language use) Rural area business Tertiary sector of the economy Tourism
Zdroj:	Information and Communication Technologies in Tourism 2008 ISBN: 9783211772799 ENTER
DOI:	10.1007/978-3-211-77280-5_20
Popis:	The aim of this paper is to understand the conditions for a successful implementation by the tourism ministry of a North American tourist destination of a destination management system (DMS) interface in local tourism information centres (TICs) located in its territory, and to comprehend the context, objectives, and impact of such an initiative. The Bedard model for adaptation to information technology (IT) in the service sector was used as the theoretical framework in this research. Two main data collection sources were employed: face-to-face interviews with the Ministry’s project leader and phone interviews with the TIC coordinators participating in the DMS interface implementation. Main findings show that TICs located in major urban centres are using DMSs to make reservations, while TICs located in more rural areas prefer to maintain direct contact with hotels. Working relationship, training, financial support and technical support were identified as main factors in adopting the interface.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::2efbc9ea772259fef47b6dc43a1ac472 https://doi.org/10.1007/978-3-211-77280-5_20 Zobrazit plný text záznamu