The Voice of the Customer in e-Banking Relationships

Autor:	Nick C. Ellis, Alexandros Kapoulas, William Murphy
Rok vydání:	2004
Předmět:	Service quality Customer retention Voice of the customer Customer advocacy E banking Business Marketing Customer intelligence
Zdroj:	Journal of Customer Behaviour. 3:27-51
ISSN:	1475-3928
DOI:	10.1362/147539204323074592
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::2d7f5f4f7d74b1e213984736d0a823a5 https://doi.org/10.1362/147539204323074592 Zobrazit plný text záznamu