Understanding managerial response to employee voice: a social persuasion perspective
| Autor: | Zhenzhen Zhang, Qiaozhuan Liang, Jie Li |
|---|---|
| Rok vydání: | 2019 |
| Předmět: |
Value (ethics)
Organizational Behavior and Human Resource Management Strategy and Management Field (Bourdieu) 05 social sciences Perspective (graphical) Multilevel model 050209 industrial relations Receptivity Social persuasion Authentic leadership Management of Technology and Innovation 0502 economics and business Employee voice Psychology Social psychology 050203 business & management |
| Zdroj: | International Journal of Manpower. 41:273-288 |
| ISSN: | 0143-7720 |
| Popis: | Purpose Research about the benefit of voice to organizations generally assumes that leaders acknowledge or act upon employees’ ideas when they are voiced, but is it always the case? Drawing on social persuasion theory, the purpose of this paper is to explore what factors shape the effectiveness of employee voice by integrating message, receiver and source characteristics of employee voice into one theoretical model. Specifically, this paper investigates the influence of different types of voice on leader receptivity, and further examines whether the effectiveness of employee voice might be contingent on authentic leadership and employee expertise. Design/methodology/approach Data were collected from 353 matched employee–supervisor pairs in a two-phase field study. Hierarchical regression analyses were conducted to examine the relationships among the study variables. Findings Results indicate that leaders respond more receptively to promotive voice than prohibitive voice. Furthermore, leader receptivity is contingent on authentic leadership and employee expertise. The relationship between promotive voice and leader receptivity is more pronounced when employee expertise or authentic leadership is high rather than low; the relationship between prohibitive voice and leader receptivity is significant only when authentic leadership or employee expertise is high. Originality/value This research offers a more holistic explanation for understanding the effectiveness of voice behavior. Specifically, these findings emphasize the important role of voice content in determining managerial response, and underscore the value of receiver and source characteristics in shaping the relationship between voice and leader receptivity. |
| Databáze: | OpenAIRE |
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