End User Development and Infrastructuring – Sustaining Organizational Innovation Capabilities
Autor: | Yvonne Dittrich, Jeanette Eriksson, Johan Bolmsten |
---|---|
Rok vydání: | 2017 |
Předmět: |
Underpinning
Service (systems architecture) Organizational innovation Process management Knowledge management business.industry 05 social sciences Transferability Citizen journalism 02 engineering and technology End-user development 020204 information systems 0502 economics and business Information technology management 0202 electrical engineering electronic engineering information engineering Sustainable practices business 050203 business & management |
Zdroj: | New Perspectives in End-User Development ISBN: 9783319602905 New Perspectives in End-User Development |
DOI: | 10.1007/978-3-319-60291-2_8 |
Popis: | Today, both businesses and public organizations need to be able to innovate and continuously develop their services and processes along with the underpinning IT infrastructure. We argue that End-User Development (EUD) becomes a necessary part of the innovation capability that underpins such service and process innovation. The book chapter presents a meta-analysis of two case studies. The analysis shows how the need for change in both cases brought about an organizationally established sustainable practice of EUD, where empowered employees cooperated with IT professionals in the development and evolution of an IT infrastructure based on flexible technologies. The chapter further discusses how such practices are supported by (participatory) organizational IT management structures and processes. Finally, it discusses how EUD in this way contributes to the innovation capability of the organization. The conclusion points to transferability of the insights gained and provides suggestions for future research. |
Databáze: | OpenAIRE |
Externí odkaz: |