The Role of Empathy in Customer-Service Provider Long-Term Relationship Formation : Moderating Effect of Gender Differences

Autor:	Hangeun Lee, Seong Goo Ji, Sangkyun Lee
Rok vydání:	2018
Předmět:	Relationship formation media_common.quotation_subject Cognitive empathy Customer service Empathy Affective empathy Psychology Social psychology Term (time) media_common
Zdroj:	Journal of Korea Service Management Society. 19:195-215
ISSN:	1598-1150
DOI:	10.15706/jksms.2018.19.2.009
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::2abc5167005256d9dc0961ee5758a003 https://doi.org/10.15706/jksms.2018.19.2.009 Zobrazit plný text záznamu