Total quality management in the health-care context: integrating the literature and directing future research
| Autor: | Zaid Al-Hamdan, A. A. Ahmad, Majdi M. Alzoubi, K. S. Hayati, A. M. Rosliza |
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| Rok vydání: | 2019 |
| Předmět: |
Total quality management
Knowledge management business.industry 030503 health policy & services Health Policy Public Health Environmental and Occupational Health MEDLINE Context (language use) CINAHL 03 medical and health sciences 0302 clinical medicine Systematic review Health care Critical success factor 030212 general & internal medicine 0305 other medical science business Psychology Literature survey |
| Zdroj: | Risk Management and Healthcare Policy. 12:167-177 |
| ISSN: | 1179-1594 |
| Popis: | Background Synergistic integration of predictors and elements that determine the success of total quality management (TQM) implementations in hospitals has been the bane of theoretical development in the TQM research area. Thus, this paper aims to offer a systematic literature review to provide a foundation on which research on TQM can be built and to identify the predictors of successful TQM in the health-care context. Materials and methods A systematic literature survey was adopted in this paper, involving the review of 25 relevant researched articles found in the databases Science Direct, EBSCO, MEDLINE, CINAHL and PubMed. Result The systematic literature survey reveals five variables to be core predictors of TQM, signifying how important these variables are in the successful implementation of TQM in the health-care context. Also, it is revealed that the identified core predictors have positive effects on an improved health-care system. However, the systematic survey of the literature reveals a dearth of studies on TQM in the health-care context. Conclusion As TQM has become an important management approach for advancing effectiveness in the health-care sector, this kind of research is of value to researchers and managers. Stakeholders in the health sectors should introduce and implement TQM in hospitals and clinics. Nevertheless, this study has limitations, including that the databases and search engines adopted for the literature search are not exhaustive. |
| Databáze: | OpenAIRE |
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