| Popis: |
Leaders, managers, and high potential talents navigate all kinds of conflicts and situations, whether during organizational change, the implementation of a new organizational culture, negotiating with shareholders and suppliers, or just regular business operations. Oftentimes, conflicts are simple and easy to access and to address. But of recent, the advent of technology; the need to lead through innovation; and the drive to leaner, more matrixed organizations leads to new kinds of disruptions and conflictual situations. Thus, to navigate through the ebb and flow of communication and situations, the adaptive and flexible manager needs to have the right diagnosis of the conflict, foresee the prognosis of unresolved or resolved conflicts and implement the right therapy. Understanding conflict and the many ways on how conflict is enacted and addressed is an art. Therefore, this chapter addresses the plethora of conceptual framework around the notion of conflict, explores the intercultural dimensions of conflict, dissects the in- and out-group nature of conflict to finally offer a simple, yet effective framework to address even the most intractable of conflicts. |
