Knowledge Management Maturity In The Municipal Public Administration
| Autor: | Marina Souza Kracik, Christine Bencciveni Franzoni, Heriberto Alzerino Flores, Gianne Souza Kracik, Ana Maria Bencciveni Franzoni |
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| Rok vydání: | 2019 |
| Předmět: | |
| Zdroj: | International Journal for Innovation Education and Research. 7:445-464 |
| ISSN: | 2411-2933 2411-3123 |
| DOI: | 10.31686/ijier.vol7.iss7.1627 |
| Popis: | Knowledge Management allows the public service, including municipalities, to promote innovation in the services provision for citizens. To do so, it is necessary to implement it according to the business strategy. Thus, this study aims to create a Business Case to support São José Municipality Administration Office to implement Knowledge Management. As for the methodology, it is an applied research, characterized as a case study, qualitative, bibliographical and descriptive. For data collection, it was applied the Instrument for Evaluation of Knowledge Management in the Brazilian Public Administration, designed by Helou (2015). As conclusion, the researched organization is in the second level of maturity in Knowledge Management, where there are presence of Knowledge Management actions, however these could be better performed. Understanding the organization maturity level, as well as the strengths and improvement opportunities, a Business Case was elaborated with the purpose of guiding and justifying the organization's actions importance for the Knowledge Management implementation in organizational environment. |
| Databáze: | OpenAIRE |
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