Exploring the Design Space of User-System Communication for Smart-home Routine Assistants
| Autor: | I-Ju Lin, Yung-Ju Chang, Yi-Lin Chuang, Shih-Ya Chou, Jian-Hua Jiang Chen, Yi-Shyuan Chiang, Ruei-Che Chang, Hao-Ping Lee |
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| Rok vydání: | 2020 |
| Předmět: |
Communication design
business.industry Computer science media_common.quotation_subject 05 social sciences 020207 software engineering 02 engineering and technology computer.software_genre Intelligent agent Feeling Home automation Human–computer interaction 0202 electrical engineering electronic engineering information engineering 0501 psychology and cognitive sciences business Design space computer 050107 human factors media_common |
| Zdroj: | CHI |
| DOI: | 10.1145/3313831.3376501 |
| Popis: | AI-enabled smart-home agents that automate household routines are increasingly viable, but the design space of how and what such systems should communicate with their users remains underexplored. Through a user-enactment study, we identified various interpretations of and feelings toward such a system's confidence in its automated acts. That confidence and their own mental models influenced what and how the participants wanted the system to communicate, as well as how they would assess, diagnose, and subsequently improve it. Automated acts resulted from false predictions were not generally considered improper, provided that they were perceived as reasonable or potentially useful. The participants' improvement strategies were of four general types, all of which will be discussed. Factors affecting their preferred levels of involvement in automated acts and their interest in system confidence were also identified. We conclude by making practical design recommendations for the user-system communication design spaces of smart-home routine assistants. |
| Databáze: | OpenAIRE |
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