Do Interruptions Affect the Quality of Work?

Autor:	Deborah A. Boehm-Davis, Nicole E. Werner, Erik T. Nelson, Cyrus K. Foroughi
Rok vydání:	2013
Předmět:	Quality of work Engineering business.industry media_common.quotation_subject Internet privacy Affect (psychology) Task (project management) Medical Terminology Work (electrical) Phone Operations management Quality (business) business Medical Assisting and Transcription media_common
Zdroj:	Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 57:154-157
ISSN:	1071-1813 2169-5067
DOI:	10.1177/1541931213571035
Popis:	In today’s modern-day world where people are constantly being interrupted by cell phone calls, emails, instant messages, and co-workers, it is apparent that interruptions have become a common occurrence. Further, given the growth of technology in the workplace, that is unlikely to dissipate. Although much research has been conducted on interruptions and their impact on performance, little of that work has focuses on the overall quality of performance on the primary task. The current study investigates the role interruptions have on overall quality of work in a creative, complex task. Interruptions were found to reliably reduce quality of work when introduced at different phases of the task.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::2872c412de14e3561d4aa1b14b485eb1 https://doi.org/10.1177/1541931213571035 Zobrazit plný text záznamu