Customer Orientation, CRM Organization, and Hotel Financial Performance: The Mediating Role of Customer Satisfaction
| Autor: | Helen M. Dah, Robert J. Blomme, Arie Kil, Ben Q. Honyenuga |
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| Rok vydání: | 2023 |
| Zdroj: | Advances in Hospitality and Leisure ISBN: 9781803828169 |
| Databáze: | OpenAIRE |
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