Customer Orientation, CRM Organization, and Hotel Financial Performance: The Mediating Role of Customer Satisfaction
Autor: | Helen M. Dah, Robert J. Blomme, Arie Kil, Ben Q. Honyenuga |
---|---|
Rok vydání: | 2023 |
Zdroj: | Advances in Hospitality and Leisure ISBN: 9781803828169 |
Databáze: | OpenAIRE |
Externí odkaz: |