Improving IT Change Management Processes with Automated Risk Assessment
| Autor: | David Trastour, Fabricio Girardi Andreis, Lisandro Zambenedetti Granville, Cristiano Bonato Both, Luís Armando Bianchin, Juliano Araujo Wickboldt, Claudio Bartolini, Roben Castagna Lunardi, Weverton Cordeiro, Luciano Paschoal Gaspary |
|---|---|
| Rok vydání: | 2009 |
| Předmět: |
Service (business)
Process (engineering) Computer science business.industry media_common.quotation_subject Computer security computer.software_genre Change management (ITSM) Risk analysis (engineering) Business continuity Information technology management Quality (business) Risk assessment business Empirical evidence computer media_common |
| Zdroj: | Integrated Management of Systems, Services, Processes and People in IT ISBN: 9783642049880 DSOM |
| DOI: | 10.1007/978-3-642-04989-7_6 |
| Popis: | The rational management of IT infrastructures is a goal of modern organizations that aim to deliver high quality services to their customers in an affordable way. Since changes are imminent in such a dynamic environment, failures during this process may directly affect business continuity. Hence, risk assessment is a key process in IT change management. Despite its importance, risks are usually assessed by humans based on empirical knowledge, leading to inaccurate basis for decision making. In this paper, we present a solution for automating the risk assessment process, which combines historical data from previous changes and analyzes impact of changes over affected elements. A prototypical system was developed to evaluate the solution on an emulated IT infrastructure. The results achieved show how the automated solution is capable of raising the quality of changes, therefore reducing service disruption caused by changes. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|