The Mediating Role of Postrecovery Satisfaction in the Relationship between Justice Perceptions and Customer Attitudes
| Autor: | Tracy Jun-Feng Zhang, Joseph Lok-Man Lee, Noel Y.M. Siu |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Service quality
media_common.quotation_subject 05 social sciences Economic Justice Distributive property Interactional justice Perception 0502 economics and business Business Management and Accounting (miscellaneous) 050211 marketing Psychology Distributive justice Social psychology 050203 business & management media_common |
| Zdroj: | Services Marketing Quarterly. 39:22-34 |
| ISSN: | 1533-2977 1533-2969 |
| DOI: | 10.1080/15332969.2017.1398025 |
| Popis: | The present study advances the literature by examining the meditating roles of postrecovery satisfaction in the relationships between distributive and interactional justices, and postrecove... |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|