| Popis: |
This paper presents a case study of the development and deployment of a computer-based system for supporting collaborative work. One portion of the system, designed to record the promises and requests (i.e., negotiated conditions of satisfaction and due dates) that members of a development team made to one another during the first year of the development project, is discussed. The system was designed and deployed using newly emerging ‘applied ontological’ methods. To fully explain these methods would require a substantial publication. So, we have chosen to highlight and summarize here only the important facets of this case study, presenting a brief theoretical introduction to applied ontology, an account of applying collaborative consulting to the development and deployment of software, hardware and training for computer-supported group work, examples of coaching for ‘breakdown,’ ‘breakthrough,’ ‘completion’ and ‘formulation.’ A description is given of how software (i.e., groupware) can be designed to support collaborative coaching, and data on the effectiveness of groupware in the context of collaborative coaching in the workplace. |
