How the emoji use in apology messages influences customers’ responses in online service recoveries: The moderating role of communication style

Autor:	Kai-Yu Wang, Wen-Hai Chih, Andreawan Honora
Rok vydání:	2023
Předmět:	Computer Networks and Communications Library and Information Sciences Information Systems
Zdroj:	International Journal of Information Management. 69:102618
ISSN:	0268-4012
DOI:	10.1016/j.ijinfomgt.2022.102618
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::24c8d1ba957f79dfe3d1b7ab93994601 https://doi.org/10.1016/j.ijinfomgt.2022.102618 Zobrazit plný text záznamu Full Text from ScienceDirect