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As evidence guides practice, it is essential for navigation programs to identify core metrics and standardize data collection in order to clearly demonstrate program outcomes. There is discontinuity in the literature regarding the key areas that measure the success of navigation programs: patient experience (PE), clinical outcomes (CO), and business performance or return on investment (ROI) metrics. The National Quality Forum’s criteria for measure development designed a solid framework with four pillars: important to measure and report, scientifically acceptable, usable/relevant, and feasible to collect. The Academy of Oncology Nurse & Patient Navigators (AONN+) Metrics Task Force developed standard metrics using scientific methodology in the area of PE, CO, and ROI using the AONN+ domains for certification. These domains contain a comprehensive list of all areas navigators practice in order to provide quality patient care and financial stability for their organizations. The 35 developed metrics are baseline metrics that all navigation programs no matter what their structure should be evaluating and monitoring. Navigation programs are developing at different rates within diverse structural organizations and settings, which will determine which standardized metrics will be essential to measure outcomes for their specific navigation program. The metrics align with national standards such as the Commission on Cancer (CoC), National Accreditation Program for Breast Centers (NAPBC), Quality Oncology Practice Initiative (QOPI), and value-based care. National standards help drive continuous quality improvement, value, and identify best practice programs that elevate cancer care on a grander scale. The integration of performance improvement methodologies and data analytics drives quality outcomes and reimbursement. |
