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When performing the analysis of quality management in a medical organization, a set of principles and management methods were taken into account. Quality management covers the processes of planning, organization, motivation and control, necessary to achieve the ultimate goal. The main problem of the healthcare system at the analyzed stage is the low level of competence among top managers. For full-fledged management, it is necessary to create a special body, which should be integrated as a unique subsystem that is responsible for solving the issues of implementation and development of process management. An adequate and planned approach to the creation and integration of the process office into the organizational structure has a sufficiently large strategic potential. The methodology of quality management in the healthcare system is a sequence of stages of identifying and formulating a problem, establishing and conducting an analysis of cause-and-effect relation, evaluating the effectiveness of the service, determining and adjusting goals and objectives to ensure full and effective functioning. The requirements for quality management all over the world are determined by the standards of the ISO 9000 series. They created the foundation for the procedures of development, implementation and certification of the quality of medical services. |
