Deposit Design for a Production System with Impatient Customers

Autor: Na Li, Wei Wang, Rui-Na Fan
Rok vydání: 2019
Předmět:
Zdroj: Stochastic Models in Reliability, Network Security and System Safety ISBN: 9789811508639
DOI: 10.1007/978-981-15-0864-6_22
Popis: Most researchers who study make-to-stock production control systems either assume that all orders are eventually met (complete backordering) or that no customers are willing to wait (lost sales). In an actual manufacturing system, however, customers may queue in line but renege after some time due to impatience. To alleviate the loss in sales caused by the reneging behavior of impatient customers, deposits from the customers may be required by a production system. In this paper, an axial turbine blade production system with impatient customers and a deposit policy is modeled as an assembly queue network. We derive a mathematical model of system performance based on Markov chain methods, and we discuss the optimal deposit amount from the point of view of net profit optimization.
Databáze: OpenAIRE