Strategic grouping of Indian Public Sector Banks (PSBS): service quality and financial performance
| Autor: | Supriyo Roy, S. K. Bose, R. S. Dhalla, Purnendu Paul |
|---|---|
| Rok vydání: | 2019 |
| Předmět: |
Finance
Service quality business.industry Restructuring 05 social sciences Public sector Developing country Benchmarking General Business Management and Accounting SERVQUAL 0502 economics and business Data envelopment analysis 050211 marketing InformationSystems_MISCELLANEOUS business 050203 business & management Financial services |
| Zdroj: | Total Quality Management & Business Excellence. 32:898-920 |
| ISSN: | 1478-3371 1478-3363 |
| DOI: | 10.1080/14783363.2019.1651196 |
| Popis: | Financial industry in a developing country like India is undergoing through a very dynamic pace of restructuring; it is imperative for any bank to continuously monitor their efficiency by keeping p... |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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