Rationalization of Organizational Processes: The Case of the Institute of Applied Social Sciences of Rio de Janeiro Federal Rural University
| Autor: | Elisangela Guimarães da Costa, Saulo Barbará de Oliveira, Daniel Ribeiro de Oliveira |
|---|---|
| Rok vydání: | 2018 |
| Předmět: |
Public organization
Process (engineering) media_common.quotation_subject 0211 other engineering and technologies 02 engineering and technology Rationalization (economics) Organizational processes 021105 building & construction 0202 electrical engineering electronic engineering information engineering 020201 artificial intelligence & image processing Quality (business) Sociology Social science media_common |
| Zdroj: | Proceedings of the International Conference on Information Technology & Systems (ICITS 2018) ISBN: 9783319734491 ICITS |
| DOI: | 10.1007/978-3-319-73450-7_1 |
| Popis: | Processes are instruments for systematization of working activities that facilitate management and add value to the organization. This study describes results of mapping the processes of the Institute of Applied Social Sciences of Rio de Janeiro Federal Rural University (UFRRJ). The study is qualitative, exploratory and interventionist in nature. The data were collected by consulting the literature and documents and conducting interviews. We sought to ascertain the most suitable techniques and methods for the objectives of the study, and through interviews with managers and other staff members it was possible to assess the initial situation of the organization, its bottlenecks and critical points, and from the knowledge obtained, to implement improvements in the process. The results allow concluding that the mapping of processes contributed by enabling the sector to identify and better visualize the processes, identify failures, standardize activities and improve the quality of the services rendered. |
| Databáze: | OpenAIRE |
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