Physician-Patient Communication: Perception and Practice among Doctors Working in Tanta University Outpatient Clinics, Egypt

Autor: Zayed Ha, Saied Sm, Shalaby Ss
Rok vydání: 2019
Předmět:
Zdroj: Egyptian Journal of Occupational Medicine. 43:453-467
ISSN: 2357-058X
Popis: Introduction: Effective physician-patient communication plays a crucial role in establishing a successfultherapeutic outcome. Having good quality communication skills is vital for doctors to build up agreeabledoctor-patient connection. In Egypt, the discipline of effective doctor-patient communication is stillunderestimated Aim of work: This study aimed to assess physicians’ perception concerning the significanceof effective physician-patient communication and to evaluate their actual practice and patient communicationskills. Materials and methods: A cross-sectional study was conducted among physicians working at outpatientclinics at Tanta University Hospitals. Data collection was done using a self-administered questionnaire sheetconveyed to 275 randomly selected physicians working in different outpatient clinics. Physicians’ perceptionconcerning effective communication was assessed by means of self-assessment questions created by Samueland Albert, and the level of physician-patient communication practice was assessed using the adaptedKalamazoo Checklist. Results: The study included 275 physicians; 48.6% of participants had highly perceivedthe significance of effective communication. ‘Effective doctor-patient communication is highly associatedwith increased patient satisfaction’ showed the highest perception among physicians (94.5%). The medicalcurriculum followed by media and internet were the commonest sources of participants` information. About41.8% of participant physicians had ‘good’ communication with a higher percentage among female doctors.Significant positive correlations were found between physicians’ years of experience and communication skillspractice competencies. Conclusion: About half of the physicians highly perceived the significance of effectivedoctor-patient communication and more than two-fifths of them had good doctor-patient communicationskills. Enforcement of training courses concerning effective physician-patient communication is substantiallyrecommended for both undergraduate students and graduated physicians.
Databáze: OpenAIRE