| Popis: |
The chapter aimed to understand the phases of quality function deployment (QFD) in agribusiness supply chain in the food sector. A literature review (LR) was analyzed a time frame of the latest 10-year publications of 30 scientific articles. Thus, results pointed out articles related to QFD applications in the food supply chain in which a scenario composed mostly of occasional publications is found. Such applications vary in product improvement or supply chain improvement, quality analysis of existing products, development of new products that satisfy consumers' desires, and quality planning; however, the application of other theories and tools related to QFD is recurrent, and there are few articles about the implementation of all QFD phases. It also found a greater predominance of performing the steps to build the HoQ (house of quality) corresponding to the “what?” of the voice of the customer matrix, the “how?” of the voice of the expert matrix, the “what and how?” of relationship and technical benchmarking matrices to determine target values. |
