| Popis: |
The purpose of this work is to standardize the certification processes for delivery and administrative drivers under the CESVI Standard at Betides Mondial’s, S. de R.L. de C.V. To fulfill this objective, a mixed investigation was proposed with a design of the Deming methodology "the PDCA cycle". The specific objectives were to carry out a diagnosis to the Human Capital area to know specific data of the driver training, determine the number of drivers who are certified or not and have a driver's license, design a procedure manual that allows effective control of the certification process and participate in the current awareness campaign. The result was the standardization of the certification process, the standardization manual, Excel database, the credentialing of drivers, strengthening the "Safe Fleet" campaign. |
