| Popis: |
Ad-hoc processes are characterized by a non-defined workflows design. Indeed, the control-flow between activities cannot be modelled in advance but can simply occur during runtime. Here, users must be able to decide what to do and when. They must also be able to assign work, as sub-process, to other people and create interactions among various users. This puts forward the difficulty of treating dynamically Ad-hoc processes. Therefore, it is required to take into consideration situations where the process flow depends on real-time variables. A special interest is given to the use of process mining techniques to deal with this challenge. In this paper, we present an approach treating dynamically Ad-hoc business process using process mining techniques. In this regard, Smart cities are a concrete example of dynamic environments, where organizations are interconnected by Internet of Things systems. We also focus on a case study about an insurance claims handler system. |
