Pushing Too Hard? Unattainable Organizational Goals and Frontline Employee Turnover
| Autor: | Angel L. Molina, Nathan Favero, Justin M. Stritch |
|---|---|
| Rok vydání: | 2018 |
| Předmět: |
Organizational Behavior and Human Resource Management
Facet (geometry) Public Administration business.industry Turnover Public management 0502 economics and business 05 social sciences 050602 political science & public administration Public relations business 050203 business & management 0506 political science |
| Zdroj: | Review of Public Personnel Administration. 40:272-296 |
| ISSN: | 1552-759X 0734-371X |
| DOI: | 10.1177/0734371x18805795 |
| Popis: | The creation of organization-level performance goals has evolved into a ubiquitous facet of the study and practice of public management. In this article, we theoretically and empirically examine the relationship between unattainable organizational goals and collective frontline employee turnover, and consider the moderating role of a public organization’s performance context on the relationship. While the findings indicate a positive relationship between unattainable goals and collective frontline employee turnover, the effect is conditional on organizational performance. The research offers nuanced insights into the establishment of goals in public organizations and has important implications for managing personnel on the frontlines of public service delivery. |
| Databáze: | OpenAIRE |
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