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Kerala University Library provides various resources, services and products for its academic community. All activities in the library are centred to changing needs of users and their satisfaction. Due to the advancement of Information and communication Technology, libraries have also begun to cope with revolutionary changes in its housekeeping activities. The study examines what are the problems faced by users of Kerala University Library while accessing e- resources, what are the expectations which cater from this service oriented institution. For this purpose Structured Questionnaire based Survey method was used and data analysis done by SPSS Package, Chi Square test is used to assess the statistically significant association between services offered by the library and services get to users. The population covered under this study mainly pertaining to the research scholars and students in the library. Out of 175 distributed questionnaires, 150 were returned back with sufficient retorts consisted of 85 regular students and 65 research scholars. Which was subjected to for detailed data analysis. The result of the study revealed that there is an incongruity between the services delivered and the services offered by the library. In order to improve the quality of services in the library, in view of this study, the users in Kerala University Library have supplemented some valuable suggestions. The study also found that attitudes and perceptions in respect of Information Professionals which influences the level of utilization of resources. |
