Exploring Heterogeneity in Perception of Service Quality among Groups of Passenger Ferry Users

Autor:	Sk. Mashrur, Tanmay Das, G. M. Faruque, Hadiuzzaman, Uttara Sutradhar
Rok vydání:	2019
Předmět:	Service quality Data collection Perception media_common.quotation_subject Quality of service Customer satisfaction Business Marketing media_common
Zdroj:	International Conference on Transportation and Development 2019.
DOI:	10.1061/9780784482575.044
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::19c5519a6fa9be68248003cbb6c04ae3 https://doi.org/10.1061/9780784482575.044 Zobrazit plný text záznamu