When methods and theories collide: Toward a better understanding of improving unit performance in a multimarket firm

Autor: Mason A. Carpenter, Stewart R. Miller, Anthony D. Ross
Rok vydání: 2010
Předmět:
Zdroj: Operations Management Research. 3:172-183
ISSN: 1936-9743
1936-9735
DOI: 10.1007/s12063-010-0041-3
Popis: Logistics research in the area of performance measurement continues to receive attention from a variety of perspectives. One well-received perspective is that of efficiency. Data envelopment analysis is a well-studied analytical tool to identify best-practicing efficient operating units of the firm. But a theoretical linkage remains absent from the literature. Drawing upon theoretical perspectives of organization search and knowledge transfer, this study identifies conditions in which suitable role models (according to reference set analysis) may be unrealistic and thus warrant refinements. Ironically, it is through the existence of these particular analytical tools that we are able to develop and then test our framework and illustrate the practical implications. Moreover, this study is ideally suited to illustrating how the methodology is widely applicable among the growing number of multi-unit multi-market (MUMM) firms around the world, particularly given the diffusion of sophisticated performance information gathering technologies widely used in today’s information age.
Databáze: OpenAIRE