Empirical analysis of customer behavior for tiered data plans in mobile market
| Autor: | Kohei Sugiyama, Arei Kobayashi, Atsushi Tagami, Jumpei Urakawa, Akira Yamada, Masato Taya |
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| Rok vydání: | 2016 |
| Předmět: |
Operations research
Computer science 05 social sciences Mobile computing 020206 networking & telecommunications Mobile business development Mobile Web 02 engineering and technology Computer security computer.software_genre Public land mobile network Intelligent Network 0502 economics and business 0202 electrical engineering electronic engineering information engineering Mobile payment Mobile search 050211 marketing Mobile technology computer |
| Zdroj: | INFOCOM Workshops |
| DOI: | 10.1109/infcomw.2016.7562107 |
| Popis: | Smartphone users' requirements for data plans from mobile network access services have become individualized. To cope with users' requirements, global mobile network operators have been replacing flat-rate data plans with tiered data plans in the mobile market. In addition, mobile virtual network operators who provide data plans to their own customers at retail prices have emerged in the mobile market. In today's mobile market, customers can therefore choose their preferred data plan from a number of alternatives. There is, however, limited knowledge about how sensitively customers react to changed pricing for a data plan. In this paper, we focus on tiered data plans, i.e., specific pairing of price and data capacity, and empirically analyze the utility for customers of the tiered data plans by applying choice-based conjoint analysis. We also evaluate customer behavior through trace-driven simulations to quantify the market share of the given data plans. |
| Databáze: | OpenAIRE |
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