What drives consumers to spread electronic word of mouth in online consumer-opinion platforms
| Autor: | Matthew Kwok On LEE, Christy Vincent, Christy Cheung |
|---|---|
| Rok vydání: | 2012 |
| Předmět: |
Social psychology (sociology)
Information Systems and Management business.industry media_common.quotation_subject Perspective (graphical) Advertising Sample (statistics) Variance (accounting) Public good Purchasing Management Information Systems Arts and Humanities (miscellaneous) Developmental and Educational Psychology The Internet Marketing Psychology business Information Systems Reputation media_common |
| Zdroj: | Decision Support Systems. 53:218-225 |
| ISSN: | 0167-9236 |
| DOI: | 10.1016/j.dss.2012.01.015 |
| Popis: | The advance of the Internet facilitates consumers to share and exchange consumption-related advice through online consumer reviews. This relatively new form of word-of-mouth communication, electronic word-of-mouth (eWOM) communication, has only recently received significant managerial and academic attention. Many academic studies have looked at the effectiveness of positive eWOM communication, examining the process by which eWOM influences consumer purchasing decisions. eWOM behavior is primarily explained from the individual rational perspective that emphasizes a cost and benefit analysis. However, we felt there was a need for an extensive study that examines consumers' motives for eWOM. In this paper, we focus on the factors that drive consumers to spread positive eWOM in online consumer-opinion platforms. Building on the social psychology literature, we identified a number of key motives of consumers' eWOM intention and developed an associated model. We empirically tested the research model with a sample of 203 members of a consumer review community, OpenRice.com. The model explains 69% of the variance, with reputation, sense of belonging and enjoyment of helping other consumers significantly related to consumers' eWOM intention. The results of this study provide important implications for research and practice. Highlights? In this study, we developed a model examining motives of consumers' eWOM intention. ? We tested the model with a sample of 203 members of a consumer review community. ? The model explains 69 percent of the variance. ? Reputation, sense of belonging, and enjoyment of helping are significant factors. |
| Databáze: | OpenAIRE |
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