When Delayed in a Hurry
| Autor: | Sun Young Hwang, Susan R. Fussell, Negar Khojasteh |
|---|---|
| Rok vydání: | 2019 |
| Předmět: |
Computer Networks and Communications
Interpretation (philosophy) 05 social sciences 050801 communication & media studies Time pressure Variety (cybernetics) Task (project management) Human-Computer Interaction 0508 media and communications Retrospective analysis Social consequence 0501 psychology and cognitive sciences Instant messaging Psychology 050107 human factors Social Sciences (miscellaneous) Time sensitive Cognitive psychology |
| Zdroj: | Proceedings of the ACM on Human-Computer Interaction. 3:1-20 |
| ISSN: | 2573-0142 |
| Popis: | When Instant Messaging (IM) users experience delays in receiving responses from a partner, they may interpret these delays in a variety of ways (e.g., a technological problem vs. the partner is avoiding interaction), and these interpretations can have social consequences. In a laboratory study, we explored whether the presence of a typing indicator shaped people's interpretation of delays. Participants collaborated with a confederate on a time-sensitive task and retrospectively reviewed their interaction. We manipulated delay condition (none, delay, delay with typing indicator) and time pressure (low, high). Participants rated their partners as significantly lower in conversational involvement, were more frustrated, and liked their partners less during a delay whether or not they saw a typing indicator. We discuss implications for the design of new features for IM clients that help people interpret delays appropriately. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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