Applying Total Quality Service Concepts to Public and Nonprofit Organizations

Autor:	Michael Milakovich
Rok vydání:	2005
Předmět:	Service (business) Knowledge management Total quality management business.industry Public relations business
Zdroj:	Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition
DOI:	10.1201/9781420031133.ch2
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::1634f1e08613da4778834ebc89660acc https://doi.org/10.1201/9781420031133.ch2 Zobrazit plný text záznamu