Towards An Experience Innovation Canvas: A Framework for Measuring Innovation in the Hospitality and Tourism Industry

Autor:	Lori J. Sipe
Rok vydání:	2018
Předmět:	business.industry media_common.quotation_subject 05 social sciences Hospitality Tourism Leisure and Hospitality Management Service (economics) 0502 economics and business Experience economy 050211 marketing Business Marketing 050212 sport leisure & tourism Tourism media_common
Zdroj:	International Journal of Hospitality & Tourism Administration. 22:85-109
ISSN:	1525-6499 1525-6480
DOI:	10.1080/15256480.2018.1547240
Popis:	As organizations transition from a service to experience economy, they will need to reimagine their business performance “scorecards” to reflect practices that place the co-created guest experience...
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::155187a2168807e571b8d3a8d3c8ccf8 https://doi.org/10.1080/15256480.2018.1547240 Zobrazit plný text záznamu