Improving Usability of a Gaze-Based Surveillance Support Tool Through User-Centered Design

Autor:	Daniel Lafond, Alexandre Williot, Sébastien Tremblay, Alexandre Marois, Noémie Lemaire, Laura Salvan
Rok vydání:	2021
Předmět:	Computer science Human–computer interaction business.industry Intelligent decision support system Usability Design thinking Augmented reality Human factors integration business Gaze Task (project management) User-centered design
Zdroj:	Lecture Notes in Networks and Systems ISBN: 9783030800901 AHFE (17)
DOI:	10.1007/978-3-030-80091-8_87
Popis:	Security surveillance represents a cognitively challenging task. To support surveillance operators, Thales Research and Technology Canada developed the Scantracker, which relies on real-time oculometric data to trigger notifications that mitigate camera negligence, attentional tunneling and vigilance decrement. Recently, this tool was adapted to augmented reality (AR), thus opening opportunities for design adjustments. This paper documents and demonstrates the utility of adopting a design thinking approach to improve the Scantracker and to adapt AR implementation to users’ needs. Surveillance operators took part in two design thinking workshops to evaluate and suggest improvements to the Scantraker from a user perspective. Then, the tool was adjusted and tested in a security surveillance simulation. Results of the design thinking workshop and the surveillance simulation are presented and discussed to support this user-centered approach for the development of cognitive-support tools for surveillance.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::143fac9f56d2dc100e14d4b3d533563b https://doi.org/10.1007/978-3-030-80091-8_87 Zobrazit plný text záznamu