Spoiled milk: A Chinese mother’s struggle and the rebuilding of trust in state dairy enterprises
| Autor: | Erica Steckler, Yuli Wang, W. Michael Hoffman |
|---|---|
| Rok vydání: | 2020 |
| Předmět: |
Sociology and Political Science
Distrust Strategy and Management media_common.quotation_subject 05 social sciences Ethical decision Dairy industry 06 humanities and the arts 0603 philosophy ethics and religion State (polity) 0502 economics and business Industrial relations Ethical climate Consumer confidence index 060301 applied ethics Business Product (category theory) Business and International Management Marketing China 050203 business & management media_common |
| Zdroj: | Business and Society Review. 125:289-309 |
| ISSN: | 1467-8594 0045-3609 |
| DOI: | 10.1111/basr.12211 |
| Popis: | Recent research has highlighted the importance of cultivating the ethical climate of a firm with implications for ethical decision making and consumer confidence. However, there are important lessons still to be gleaned from firms responsible for generating ethical failures. Based on a case study of the Sanlu melamine milk powder scandal in China, this article analyzes the key factors that have affected consumer confidence in Sanlu and highlights main reasons for Chinese consumers’ continued distrust of state dairy enterprises. We explore the causes of business distrust in the Sanlu case from the perspective of Chinese product consumers. We further recommend solutions to repair a crisis of consumer confidence and trust in the domestic dairy industry by considering these stakeholders’ perspectives. |
| Databáze: | OpenAIRE |
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