Pelayanan izin usaha secara one single submission di Aceh Barat

Autor:	Ikhsan Ikhsan, Vellayati Hajad, Fadhil Ilhamsyah, Dista Setyaningsih
Rok vydání:	2021
Předmět:	Service (business) Integrated services Knowledge management Electronic business business.industry Quality of service Public service Usability Business License Qualitative research
Zdroj:	Jurnal Administrasi dan Kebijakan Publik. 6:180-196
ISSN:	2657-0092 2301-4342
Popis:	T The article talks about the electronic business license service provided by the One Single Submission (OSS) application, which has been implemented at the West Aceh Regency's Office of Investment and One Stop Integrated Services (DPMPTSP). One Single Submission (OSS) One form of public service implementation that implements E-Government. This paper applied qualitative research methods to investigate the phenomena that occur in electronic services. The study's findings show that licensing services try to use the One Single Submission (OSS) application, as evidenced by several research indicators, including OSS's ease of use, trust in business actors' privacy security, service officers' assistance, the OSS website, and the service's content and appearance. OSS that is comprehensive and simple to comprehend. It may be stated that electronic services implementing OSS have been running properly at the West Aceh Regency Investment and One-Stop Service Office.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::119b1922a6c3bf5e56b63726523b46d0 https://doi.org/10.25077/jakp.6.2.180-196.2021 Zobrazit plný text záznamu