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Using data to improve quality is part of the definition of patient-centered care. The commitment to being patient-centered requires that healthcare teams be constantly trying to improve care for the particular patients they are serving. This entails keeping data about their patients’ health and the patterns of service they are given and using the data as feedback for improving quality. In other areas of patient-centered care, the challenge has been to move from taking the wishes and preferences of patients into account when designing care, to achieving partnership with patients in designing their courses of treatment. In the effort to use data to improve care, there have been relatively few examples of partnering with patients in deciding what data they would like to have collected, what information that data could supply, and what actions or improvements could be possible because of having that data. In order to achieve partnership, health professionals need to be comfortable with the fact that the process of having patients help design the information to be collected is also a powerful clinical tool in itself for improving partnership and thereby impacting outcomes of care. |
