An analysis of self-assessment practices using the business excellence model

Autor:	B G Dale, L Ritchie
Rok vydání:	2000
Předmět:	Self-assessment Engineering Total quality management Process management Quality management Process (engineering) business.industry Mechanical Engineering Industrial and Manufacturing Engineering Consistency (negotiation) Self evaluation Business excellence Operations management business
Zdroj:	Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture. 214:593-602
ISSN:	2041-2975 0954-4054
DOI:	10.1243/0954405001518288
Popis:	The paper reports the findings of an examination of self-assessment practices against the criteria of the business excellence model in ten different organizations. Among the main findings are that organizations attempt a number of approaches while gaining experience of self-assessment and therefore the movement from one approach to another needs to be planned and improved guidance provided, that management give insufficient consideration to the resources required for each method of self-assessment and that there was a lack of consistency in the coordination of the self-assessment process. It is also pointed out that, among the organizations studied, there has been a lack of emphasis on the total quality management (TQM) philosophy and its principles in the self-assessment process. It appears that the concept has been rebadged as business excellence to move away from existing pre-concepts of TQM.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::112491b4098b486c3c3bdb4b7a33f881 https://doi.org/10.1243/0954405001518288 Zobrazit plný text záznamu