Assessing administrative service quality in higher education: development of an attribute-based framework (HEADSQUAL) in a Brazilian University
| Autor: | Carla Schewengber ten Caten, Damian Steppacher, Arthur Marcon, Maria Auxiliadora Cannarozzo Tinoco |
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| Rok vydání: | 2019 |
| Předmět: |
Administrative services organization
Service quality Knowledge management Higher education business.industry 05 social sciences 050301 education Context (language use) Education Access to information Perceived quality 0502 economics and business Confidentiality business 0503 education 050203 business & management Reliability (statistics) |
| Zdroj: | Studies in Higher Education. 46:1785-1800 |
| ISSN: | 1470-174X 0307-5079 |
| Popis: | This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two mai... |
| Databáze: | OpenAIRE |
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