| Popis: |
e-government is a really important feature to improve both quality and efficiency of public services provided to citizens, in the context of digital society. This is shown by the increasing number of government actions that have been developed in the last years in different countries [7, 9]. The main purpose is to make processes electronically available to citizens. However, in many cases, existing systems are hardly adaptable to e-government requirements. These are the most challengeable scenarios. In this work, we show an example of that situation, and present a complete system to electronically manage and track the different administrative processes of the regional government of Galicia (an autonomous community of Spain) according to an e-government approach. This system, perfectly integrated within the different existing workflows, also provides value-added services by unifying the document management tasks and by largely automating the data processing operations. |
