Implementing advanced service technology in the public sector: an exploratory study of the relevance and limitations of insights from private sector manufacturing technology implementation
| Autor: | Michael Lewis, Pär Åhlström, Pär Mårtensson, Baris Yalabik |
|---|---|
| Rok vydání: | 2012 |
| Předmět: |
Engineering
Knowledge management Service delivery framework business.industry Strategy and Management media_common.quotation_subject Public sector Exploratory research Conceptual model (computer science) Management Science and Operations Research Private sector Industrial and Manufacturing Engineering Computer Science Applications Service (economics) Advanced manufacturing business Implementation media_common |
| Zdroj: | Production Planning & Control. 24:916-930 |
| ISSN: | 1366-5871 0953-7287 |
| DOI: | 10.1080/09537287.2012.666901 |
| Popis: | This research examined (1) to what extent a conceptual model derived from research into advanced manufacturing technology (AMT) implementations offers explanatory insight for a public sector organisation implementing advanced service technology, and (2) how, if at all, the experiences of a specific public sector implementation (the implementation of digital news production at the Swedish State Broadcaster (SVT)) suggest modifications/extensions to the AMT-based conceptual model. The research generated three conclusions. First, synthesising the extant private sector AMT literature produced a concise conceptual model of the factors that underpin success: top management support; technology-organisational adaptation; and training people. Analysis suggests that this private sector, manufacturing-derived model provided strong explanatory insight for this public sector service delivery example. Second, current implementation theory underplays the role played by different types of employee. Some (specific groups ... |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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