Concept of Approach to Optimize ICT Management Practices
| Autor: | Manuel Landum, M. M. M. Moura, Leonilde Reis |
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| Rok vydání: | 2021 |
| Předmět: |
Knowledge management
Information and Communications Technology business.industry 020209 energy 0502 economics and business 05 social sciences 0202 electrical engineering electronic engineering information engineering 02 engineering and technology Business State (computer science) 050203 business & management Management practices |
| Popis: | The rapid evolution of information and communication technologies (ICT) has led to changes in business processes, namely in public services or in local administration. Currently, customer expectations are focused on an incremental modernization that may imply greater mobility, cost reduction, and response times. This chapter describes a multidisciplinary and integrative approach considering the specificity of the Portuguese local administration. The proposed approach assumes of continuous improvement within the scope of integrated and sustained governance, which is based on the alignment of ICT with business. Thus, it is recommended that the contributions of the approach are the optimization of practices established in the domains of sustainability, human capital, increased productivity, optimization of information security practices, and improvement of environmental quality, promoting alignment with Green IT. |
| Databáze: | OpenAIRE |
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