| Autor: |
Thomas M. Schwen, Craig L. Burton |
| Rok vydání: |
2008 |
| Předmět: |
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| Zdroj: |
Performance Improvement Quarterly. 16:41-67 |
| ISSN: |
0898-5952 |
| DOI: |
10.1111/j.1937-8327.2003.tb00278.x |
| Popis: |
HPT practitioners have found knowledge management concepts a useful way of thinking about information “root causes” in analyzing performance deficits. Nonaka and Konno (1998) have offered their theory of “ba,” or “space,” suggesting that particular environments facilitate the “conversion” of particular types of knowledge. Constructing environments where particular forms of knowledge are transferred among groups of individuals is naturally appealing as it offers the HPT consultant the opportunity to create interventions to disseminate social or group understandings. In this study we argue that the validity of the theory needs to be tested in natural settings in order to give credence to its utility and bring more precision to the prescriptions. This study focuses on the conversion of tacit knowledge to explicit knowledge, or “interacting ba.” Three corporate groups were observed as they collaborated to develop instructional, Web-based stories intended to capture their tacit organizational understandings. The investigators used a comparative case study method to investigate three design retreats. A reasonable level of support was created for the theory. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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