Delivering Bad News: How Procedural Unfairness Affects Messengers’ Distancing and Refusals
| Autor: | James J. Lavelle, Robert Folger, Jennifer Grace Manegold |
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| Rok vydání: | 2014 |
| Předmět: |
Economics and Econometrics
Distancing media_common.quotation_subject Interpersonal communication 0603 philosophy ethics and religion Identity management Arts and Humanities (miscellaneous) Organizational justice Honesty 0502 economics and business Sociology Business and International Management Legitimacy media_common business.industry 05 social sciences 06 humanities and the arts Public relations General Business Management and Accounting Dilemma 060301 applied ethics Business ethics business Law Social psychology 050203 business & management |
| Zdroj: | Journal of Business Ethics. 136:43-55 |
| ISSN: | 1573-0697 0167-4544 |
| Popis: | Drawing from a social predicament and identity management framework, we argue that procedural unfairness on the part of decision makers places messengers in a dilemma where they attempt to protect their professional image or legitimacy by engaging in refusals (e.g., curbing explanations) and exhibiting distancing behaviors (e.g., minimizing contact with victims) when delivering bad news. Such behaviors however, violate key tenets of fair interpersonal treatment. The results of two experiments supported our hypotheses in samples of experienced managers. Specifically, we found that levels of messengers’ distancing and refusals were greater when the procedures used by decision makers were unfair rather than fair. Additionally, messengers’ perceptions of a predicament (honesty versus disclosure) mediated these relationships. Implications and future research directions regarding the ethical delivery of bad news in the workplace are discussed. |
| Databáze: | OpenAIRE |
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